Delete your Pillar account

App: Pillar (com.izhaan.pillar) · Developer: Aadil Halepotra

From inside the app

This is the fastest way, and it does not involve us at all.

Open Pillar and sign in, if you aren't already.
Go to the ••• tab (the last tab, on either the parent's or the caregiver's side).
Tap Delete my account.
Type DELETE to confirm.

The account is closed immediately and you are signed out. There is no waiting period and no way to undo it.

If you can't sign in

Email a.halepotra90@gmail.com from the address you signed up with, with the subject “Delete my Pillar account”.

We'll confirm and delete it within 7 days. We may ask one question to check the request is really coming from the account holder — this is an app holding someone's medication history, and we would rather ask than get it wrong.

What is deleted

Deleting your account removes, permanently:

your sign-in (email address and password credential);
your profile — your display name and your role in the household;
your membership of the household, and your devices' registration for notifications.

What happens to the household

A household is shared, so this depends on who is left:

If you are the last member, the household is deleted with you — the schedule, every day's history, the medication and dose logs, and the alert history. Nothing is kept.
If someone else is still in the household, the shared schedule and the day history stay with them, because it is their record of their own or their parent's care as much as it is yours. Your account and profile are still gone.

If you want the household's history gone as well, ask the other member to delete their account too — or remove them from the household first, from the same ••• tab, and then delete yours.

Retention after deletion

Deleted data is removed from our live database immediately. Copies held in our hosting provider's routine backups are purged on their own cycle, within 30 days. We keep nothing else — there is no archive, no analytics copy, and no advertising use of any of it.